POLICY

Shipping Policy

1. We partner with overseas warehouses and Amazon warehouses to arrange suitable carriers, providing buyers with high-quality logistics services.

2. We typically arrange shipment within 3-5 business days. However, during holidays, production or verification may take 7-10 business days. We will do our best to choose the fastest logistics method to ship your order.

3. We will calculate accurate shipping costs based on your location, which you can view at checkout.

4. Please carefully check your shipping information before payment. If the information is incorrect or you need to change the address, you can cancel the order before shipment.

5. After your order arrives in your country, customs duties may be incurred, resulting in additional costs. These costs are borne by the buyer, and the seller assumes no responsibility. If you require an invoice for your order, please confirm with us via email or place your order through our Amazon store.

6. If you receive any damaged or defective packages, please feel free to contact us via email, and we will replace or fully refund you.

7. If you have any other shipping or delivery issues, please feel free to contact us.

Refund Policy

Refunds and Returns

We offer a 30-day return policy, meaning you have 30 days to request a return or exchange for a new product after receiving the item.

Returned items must be in their original condition, unworn or used, with all tags intact, and in their original packaging. You will also need to provide a receipt or proof of purchase. For returns, please contact us at vonsyong@gmail.com. Items returned without prior request will not be accepted. For any questions regarding returns, please feel free to contact us at vonsyong@gmail.com.

Our return address information is as follows:

Feng Song

3 Kipling ct, Marlborough, ND 07746

Damage and Problems

Please inspect your order immediately upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the problem and resolve it.

Exceptions/Non-Returnable Items
Some types of items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), customized items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a particular item, please contact us.

We regret that we do not accept returns of discounted items or gift cards.

Exchanges
The fastest way to ensure you get the item you want is to return the item you already own and then purchase the new item separately once the return is accepted.

Refunds
We will notify you after receiving and verifying your return and inform you whether your refund has been approved. If approved, the funds will be automatically refunded to your original payment account. Please note that it may take some time for your bank or credit card company to process and credit the refund.